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Barry Cohen photo
Nicolle Fanelli, 17, of Scottsdale is one of about 50 counselors who help teens deal with their problems through an anonymous help hot line in Phoenix.
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Peer hotline counselors help at‑risk teens identify willing listener
Teen Lifeline tackles adolescent suicide problem in Arizona
by Barry Cohen

CAREFREE – “What’s been making you upset? How long have you been feeling this way?”

“Have you talked with anyone about your feelings?”

These are some of the opening questions volunteer Nicolle Fanelli, 17, of  Scottsdale, asks troubled teens who call Teen Lifeline in Phoenix. Founded in 1986 to address a teen suicide epidemic in Arizona, Teen Lifeline and its volunteers like Nicole handle some 7,000 calls a year, according to that group’s literature.

In any given year, approximately one million teens will attempt suicide nationwide, 20,000 in Arizona alone, Teen Lifeline outreach specialist Vanessa Tovar said at the Carefree Kiwanis Club’s Aug. 2 luncheon.

Arizona ranks fifth in the nation in suicide attempts among adolescents 14 years and younger, and tenth among teenagers 15 and older, Tovar said.

 

A recent graduate of Notre Dame High School in Scottsdale, Fanelli and fellow volunteer Mark Williamson told club members they were required to complete 70 hours of training in life skills development in order to become counselors.

Fanelli said it takes “the right type of person” to be a Teen Lifeline mediator. “The individual must be selfless, a good listener, patient and open‑minded,” she said.

Fanelli, who will major in psychology at Chapman College in California this fall, emphasized that she has received as much as she has given to the organization. “The experience changed me,” she said. “I’m so much broader minded after being exposed to the problems of people from all walks of life.”

Williamson, a senior at Chaparral High School, said he’s now much better equipped to help his friends deal with their problems. “The Teen Life experience also helped me realize just how good my life is,” he said.

“There’s so much hurt out there,” explained Williamson. “So many of the calls we receive are from kids who think no one cares about them.”

Tovar said there is a misconception that only those teenagers who are poor students or have drug problems think about and commit suicide. “Quite often our calls come from the super‑achiever who thinks he or she is failing to live up to personal expectations or those of his or her parents,” she said.  “Teens in general are particularly susceptible to suicide because they have so many stressors but haven’t had time to develop coping mechanisms.”

Gina Durbin, director of student support services for Cave Creek Unified School District, said her counselors never take the issue of suicide lightly. “When we hear of someone with a problem, we immediately follow up to assess the student,” Durbin said, adding the school district hasn’t experienced a suicide in several years. “If we believe the threat is real, we refer the student to Empact, an accredited suicide prevention center in Phoenix.”

Boys commit suicide more often than girls, often using firearms to kill themselves; girls usually use pills, according to the American Academy of Pediatrics’ Web site. The academy attributes the increase in youth suicides in recent years to easier access to suicide tools, the pressures of modern life, competition for good grades and college admission, and violence depicted in the media.

The academy also reported that higher youth suicide rates may be associated with a lack of parental interest. Many children grow up in divorced households, while others have two working parents so the family spends little time together; and many suicidal teens complain their families don’t understand them, the academy reported.

Teen Lifeline employs teenagers because speaking with an adult can be intimidating, Tovar said.

Tovar says the average call to Teen Lifeline lasts from 15 minutes to a half‑hour. Suicide isn’t the only topic, she went on to say, adding counselors field calls from teens with concerns about drugs, pregnancy, sexual abuse, relationships and school.

The counselor’s role, she said, is to gauge risk and then help the caller develop an action plan to deal with his or her feelings. Most often, the plan centers on helping the caller identify an adult to speak with about his or her problems. That adult could be a parent, teacher or school counselor.

The teen counselors have been trained to listen for cues that the caller may harm himself, Tovar said. If so, the call is transferred to a Master’s degree‑level clinician who is always available.

All calls to the hotline are anonymous. For statistical purposes, the caller is only asked his or her age and what school he or she attends.

To educate the community about Teen Lifeline and the problem of teen suicide, Tovar visits schools to speak with students and administrators. The organization also mails service materials three times a year to all middle schools and high schools throughout the state.

Reach the reporter at barry@thedesertadvocate.com.

 
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