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There’s water in them thar Desert Hills

by Kathleen Stinson

DESERT HILLS – Water flowed from shower heads and toilets could be flushed Friday morning for the first time in about120 days by 200‑plus customers of the troubled Desert Hills Water Company.

Trevor Hill, president of Phoenix‑based Global Water Resources, owner of Cave Creek Water Company, announced last week his company would build a booster pumping station that would solve the long‑running Desert Hills water outage problem. Although Global has no legal obligation to help Desert Hills Water customers, Hill has said he felt obligated “to protect the health and safety” of those residents.

“I took a beautiful shower this morning – I even slept in,” said Rich Goldstein, a DHW customer. “It’s been 120 days of inconvenience, at least.”

The new booster station went operational at 4 p.m. on Thursday. The company had an eight‑man crew working on the project 24‑hours a day for the past seven days, said Mike Freid, project manager for Phoenix‑based Conestoga‑Rovers & Associates who constructed the station. Such a station would typically take about 30 days to complete, he said.

Global Water spokesman Paul Walker said initial tests indicate Cave Creek Water will now be able to send about 475,000 gallons of water a day to Desert Hills, compared to the 100,000 gallons a day it was providing prior to installation of the booster station.

Walker related that Cave Creek Water customers were experiencing a drop in pressure in the morning hours when demand was high and, when the pressure dropped, it caused a valve to close which shut off water to Desert Hills. The new booster station increases water pressure to those living in the Foothills and keeps the valve open, he explained.

Goldstein said that during the water outages, he had to get up two hours early every day to get a shower before the water shut off around 5 a.m.

“I realized this morning I’ve given up 240 hours of sleep over the summer because Mary Beth Rowland (vice president of DHW) has absolutely no idea how to run her company,” Goldstein said.

Desert Hills Water Co. is currently under investigation by the Arizona Corporation Commission for allegedly providing inadequate water service and possible violation of state regulations.

Rowland refused comment regarding the new booster station.

The station, located on 38th Avenue north of Cloud Road, cost about $40,000, Walker said. On June 20, Global sent a letter to Rowland offering to build the booster station and asking DHW for $20,000 to help defray the cost. According to Walker, Rowland never responded and has not offered to pay for the station.

Asked why Global built the station, Walker said, “Utility companies in Arizona are granted monopoly status by the ACC, so in our minds there is a trade‑off for that privilege–you have to look out for the public interest and help whenever you can.”

Corporation Commissioner William Mundell was on site for the opening of the Global/Cave Creek Water booster station.

“It’s very unusual in this day and age to have a company do what Global has done this day–not unheard of, but unusual,” Mundell said.

Commissioner Jeff Hatch‑Miller stated the commission is going to do everything it possibly can to quickly resolve the Desert Hills Water Co. case.

Reach the reporter at kathleen@thedesertadvocate.com.

 
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